Terms of Service

These are default terms for SplitMail. We will update them as product and company details are finalized.

These Terms of Service ("Terms") govern access to and use of SplitMail, including the website splitmail.ioand related software (the "Service"). By using the Service, you agree to these Terms.

How we handle information is described in our Privacy Policy.

1. The Service

SplitMail provides tools for email operations, such as slicing designs into Klaviyo templates, planning campaigns, and connecting work in third-party products. Features may change. We may add, change, or remove functionality.

The Service is offered for business use. You must be able to form a binding contract to use it.

2. Accounts

You are responsible for the account credentials issued to you and for activity under your account. Keep passwords confidential. Tell us promptly if you think an account was used without authorization.

If you use SplitMail on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

3. Acceptable use

You will not:

• Misuse the Service or interfere with other users
• Attempt to access accounts or data you are not allowed to use
• Upload or send unlawful, infringing, or harmful content through the Service
• Reverse engineer the Service except where that restriction is not allowed by law
• Use the Service to send unsolicited bulk email in violation of applicable law or the rules of connected platforms
• Resell or sublicense the Service without our written consent

4. Your content

You retain ownership of designs, copy, files, and other materials you submit ("Customer Content"). You grant SplitMail a limited license to host, process, and display Customer Content only as needed to provide the Service.

You are responsible for Customer Content and for having the rights needed to use it in SplitMail, including rights in images, trademarks, and personal data of your customers or subscribers.

5. Integrations

Optional connections to third-party services (such as Klaviyo, Asana, Figma, or Google) are subject to those providers' terms. We are not responsible for third-party products. You authorize us to access those services on your behalf to run the features you request. You can disconnect integrations where the product allows it.

6. Confidentiality

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from another source.

7. Availability

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation. Maintenance, outages, and third-party failures can affect the Service.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SPLITMAIL DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that templates, cuts, copy, or other output will meet your legal, brand, or deliverability requirements. You remain responsible for reviewing work before it is sent.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SPLITMAIL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THAT PERIOD, OR ONE HUNDRED EUROS IF YOU PAID NOTHING.

10. Indemnity

You will defend and indemnify SplitMail against claims arising from Customer Content, your use of the Service, or your breach of these Terms, except to the extent a claim is caused by our willful misconduct.

11. Termination

You may stop using the Service at any time. We may suspend or end access if you breach these Terms, if required by law, or if we discontinue the Service. After termination, sections that by nature should survive (including your content responsibilities, disclaimers, and liability limits) remain in effect.

12. Changes

We may update these Terms. The "Last updated" date will change when we do. If you continue to use the Service after an update, you accept the revised Terms. If you do not agree, stop using the Service.

13. General

These Terms are the entire agreement between you and SplitMail about the Service. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent. We may assign them in connection with a reorganization or sale of the business. Failure to enforce a provision is not a waiver.

Governing law and venue will be specified when this default document is updated with company details.

14. Contact

Questions about these Terms: privacy@splitmail.io.